About Us

Plaza Family Health is a family-orientated practice with GPs who provide comprehensive healthcare services to the growing population south of Cairns. The clinic is conveniently located in the Mt Sheridan Plaza Shopping Centre with SNP pathology services on-site and Alive Pharmacy nearby.

The doctors provide a variety of services, from general family medicine, vaccinations, minor surgery, men’s health, women’s health, child health and sports medicine.

The doctors are friendly and approachable, with a vast experience in the field of General Practice.

Facilities

• Wheelchair access
• On-site pathology
• Radiology nearby
• Allied Health nearby
• Pharmacy nearby

Home Visits

Home visits are available to regular patients of this practice, whose condition or disability prevents them from attending the surgery. Please discuss with your Doctor.

Walk-ins

We normally require people to make a booking but we can sometimes help if you walk into the medical practice. Priority is given to people who have made a booking.

After-hours & emergency

For after hours medical attention please phone
House Call Doctor 13 55 66
FOR EMERGENCIES ALWAYS CALL 000

Communication and telephone policy

You can call and leave a message for your Doctor during surgery hours. Emergency calls will be triaged by the Practice Nurse. If you require a translator or communication assistance please advise reception staff when making the appointment.

TIS National – Interpreting Service

National Relay Service – If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information visit: www.relayservice.gov.au

Email Communication

Plaza Family Health prefers not to communicate with Patients about their medical conditions through email unless they request to do so. Email communication is at the discretion of your treating GP. Email is not recommended as your privacy and confidentiality maybe compromised when communicating via email without encryption.

Test Results

If you have been sent for a test please make sure to contact us for the result 2-3 days later. If the Doctor does require to see you following a test you will be advised via sms or letter.

Reminder System

Our practice is committed to preventative healthcare and will send out reminder notices regarding health services appropriate for your care. Please advise the Doctor if you do not wish to receive this.

Management of patient health information

Our practice is committed to maintaining the confidentiality of your personal health information. For more details please ask reception staff to see a copy of our Privacy Policy.

Patient feedback

Please feel free to talk to your Doctor, Practice Manager or Reception staff if you have any suggestions or are unhappy with our service. You may prefer to write to us or use our suggestion box. We treat all complaints with strict confidentiality and will attend to ASAP. If you wish to take the matter outside the practice please contact:

Office of Health Ombudsman

PO Box 13281, George Street Brisbane QLD 4003

Ph: 133 646

www.oho.qld.gov.au